DENEWOOD  Boscombe Spa Hotel  Bournemouth Boscombe Spar Resort Bournemouth

1. Reservation and Cancellation Policy

In accordance with Industry guidelines, we have the following cancellation policy. When making a booking you enter into a contract with the Hotel. We need your credit card number to secure your reservation. If you do not have a credit card you can pay an agreed deposit by cheque.  However, we must receive this cheque within 3 days after the booking which  must be 7 days in advance of your arrival to allow it to be cleared by our bank.  Deposits are usually non refundable, and if a booking is cancelled, we reserve the right to charge you in full, unless we can relet the room.

We try to be as flexible as possible, but we advise customers to take out insurance to cover against this. We can send a UK Travel policy when you book if you wish. Customers whose booking is guaranteed by credit card without a deposit being taken, are still subject to the same conditions. 7 days notice of a cancellation is the minimum otherwise the bill has to be  paid for in full unless we can resell the room. If you do not arrive for your reservation without cancelling, we will deduct the money using the provided credit card number.

2. Payments

We can accept the following cards: Credit Cards; Debit Cards, Delta Cards,  Switch Cards, American Express Cards,

Diners Cards; EC-Card (Maestro) We cannot accept cheque's on arrival unless otherwise agreed by manager

3. Breakfast

Breakfast is served between 8.30 am and 9.00 am. Regrettably, we are  unable to serve breakfast later.

4. Smoking

We are a non-smoking hotel. However, you are allowed to smoke in our  downstairs TV-room. Please be a responsible

guest and ensure the safety of  other guests. Be careful not to damage the carpet or furniture as this again  would result

in the costs being added to your bill.    

5. Drugs

We are a drug-free hotel. The misuse of drugs can result in the Police being  called.

6. Your Guests

All non-hotel guests must leave the hotel by 11.00 at night; otherwise, we  reserve the right to charge the full

person rate for the guest. This is for your  own and other guests’ safety and to prevent any confusion during rescue in  the event of a fire.

Terms And Conditions